General terms and conditions

TERMS AND CONDITIONS OF SALE AND USE

1. Preliminary information

a) Legal notice

https://www.decoration-dautrefois.com/en/decoration-d-autrefois-votre-boutique-en-ligne-specialisee-dans-la-decoration-campagne (hereinafter referred to as "the site") is published by FRANCE DECO, a simplified joint stock company (SAS) with a capital of 30,000 Euros, registered with the Melun trade and companies register under number B 751 632 639 00025, and whose registered office is located at 2, rue de la Bécelle 77970 BANNOST-VILLEGAGNON.
The editor can be contacted by telephone on 09 72 34 57 73 or by e-mail through our form by clicking here.

Intracommunity VAT number: FR 39 751632639.

This site is hosted by MISE SUR ORBITE, headquartered at 1 rue Chaïm Soutine - 18000 BOURGES (France), and can be reached by telephone at 02 18 81 01 33.

The director of publication and editor of this site is Mr Stéphane MOREAU.

b) Purpose

This site is freely accessible to all Internet users. Its purpose is the online sale of interior and exterior decoration products and various other related products.

c) Acceptance of terms and conditions

Ordering from this site implies acceptance of these terms and conditions in their entirety. The Internet user also acknowledges that he/she is fully aware of them and waives his/her own conditions. This acceptance will consist of the Internet user checking the box corresponding to the following sentence: "I acknowledge having read and accepted the general conditions of sale and use of the site".

Checking the box will be deemed to have the same value as a handwritten signature. The Internet user acknowledges the value of the automatic recording systems of the editor of the present site as proof and, unless he/she can provide proof to the contrary, waives the right to contest them in the event of a dispute.

Acceptance of these terms and conditions implies that Internet users have the necessary legal capacity to do so, or, failing this, that they have the authorization of a guardian or curator if they are incapable, or of their legal representative if they are minors.

2. How to place an order and description of the purchasing process

Product availability is indicated on the site, in the description of each item.

To place an order, Internet users can select one or more items and add them to their basket. When their order is complete, they can access their basket by clicking on the appropriate button.

By consulting their basket, members will be able to check the number and nature of the items they have chosen, and will be able to check their unit price as well as the total price of the order. They will be able to remove one or more items from their basket.
This summary will also indicate to customers whether or not they can exercise their right of withdrawal, as well as the applicable deadlines.

If they are satisfied with their order and wish to validate it, they can click on the validate button. They will then be taken to a form where they can either enter their login details if they already have them, or register on the site by completing the form presented to them, with their personal details.

Once they have logged in or completed the form, customers are invited to check or modify their delivery and billing details, and are then invited to make their payment by being redirected to the secure payment interface.

Once payment has been received by the site editor, the latter undertakes to acknowledge receipt to the customer electronically, within a maximum of 24 hours.
In the same way and within the same timeframe, the publisher undertakes to send the customer an e-mail summarizing the order and confirming that it has been processed, including all information relating to the order, the products ordered, their delivery, as well as the procedures for exercising their right of withdrawal.

3. Price

The prices indicated on the site are in Euros, all taxes included, excluding delivery costs. These prices may be modified at any time by the publisher. The prices displayed are valid only on the day the order is placed and have no effect for the future.

Delivery charges will, in any event, be indicated to the customer prior to any payment and concern only deliveries made in Metropolitan France including Corsica. For all other delivery locations, it is the customer's responsibility to contact customer service.

4. Retention of title clause

The products sold remain the property of the publisher until full payment of their price, in accordance with the present retention of title clause. Risks are transferred to the customer upon delivery.

5. Payment information

Internet users can place orders on this site and pay by credit card, Paypal, Fintecture, Amazon Pay and Apple Pay.

Credit card payments are made via secure transactions provided by the following service providers: CIC, PayPal, Fintecture, Amazon and Apple. In the case of credit card payments, the site editor has no access to any data relating to the user's means of payment. Payment is made directly to the bank.

6. Delivery

a) Time limit

Orders are delivered by DPD or any other carrier designated by the publisher within two working days of receipt of full payment for the order.

Certain products or certain order volumes may nevertheless justify a longer delivery time, and this will be expressly mentioned to the consumer when the order is validated.

b) Bulky products

Unless otherwise indicated on the site, products will be delivered to the address indicated by the customer, on the first floor only, using a vehicle with the capacity of a semi-trailer truck. By validating his/her order, the customer therefore undertakes to guarantee the accessibility of the delivery site to the vehicle defined above, and to be present on the day and at the time set for delivery.

To this end, the customer also undertakes to provide a valid telephone number and accepts that this number be communicated to the carrier in order to agree the date and time of delivery.

The customer acknowledges that he/she has been fully informed that the delivery will only consist of the provision of the products ordered and that the assembly and installation of the products will be at his/her expense and under his/her responsibility.

c) Delivery error and apparent defect

The customer undertakes to check that the product conforms to the order at the time of delivery. Any delivery error in relation to the order, or apparent defect, must be reported within three clear days of delivery. Once this period has elapsed, the customer will no longer be able to invoke a delivery error or apparent defect.

d) Damage and partial loss

In the event of delivery of an obviously and visibly damaged parcel, it is the customer's responsibility to refuse it in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay, so that a new parcel can be prepared and dispatched on receipt of the damaged parcel. In such a case, the delivery times indicated above in these terms and conditions will no longer apply.

Likewise, the customer must refuse any package that is incomplete or contains damaged items. In accordance with article L 133-3 of the French Commercial Code, receipt of transported items extinguishes any action against the carrier for damage or partial loss if, within three days (not including public holidays) of receipt, the consignee has not notified the carrier of his reasoned protest by registered letter. Failing to do so, the customer will not be entitled to compensation.

7. Consumer rights provisions

a) Customer service

The site's customer service is available Monday to Friday from 9:30 to 12:30 and from 14:00 to 17:00 on the following toll-free telephone number: 09 72 34 57 73, by e-mail Through our form by clicking here or by post to the following address: FRANCE DECO, 2, rue de la Bécelle 77970 BANNOST-VILLEGAGNON. In the latter two cases, the publisher undertakes to respond within two working days.

b) Right of withdrawal

In accordance with current legislation, consumers have a period of fourteen clear days from the date of receipt of the package to request a refund. To exercise this right, they simply need to contact FRANCE DECO, indicating their wish to withdraw by e-mail Through our form by clicking here.

Thereafter, it is up to them to return (at their own expense) the parcel to the following address: CLIC LOGISTIC for FRANCE DECO, 21, rue de la Maigrette 37160 BUXEUIL, with a letter requesting a credit note or refund.

All returns must be complete (original packaging, instructions, accessories, copy of invoice) and the returned products must be in perfect condition for resale, i.e. neither soiled nor damaged (due to use).

The customer has the choice of carrier, but the return must be made with the option against signature.

We ask you to take photos of the item before sending it to prove its conformity.

If an order is cancelled after it has been handed over to the carrier and is on its way to the delivery address, a full refund will be made, with the exception of return shipping costs.

If the parcel is returned to our premises because it cannot be delivered (time limit for delivery exceeded, wrong address, etc.), the return costs will not be reimbursed.

The return costs are equivalent to the shipping costs.

c) Delay

Any delay in delivery of more than seven days may lead to the cancellation of the sale at the consumer's initiative, by simple written request sent by registered letter with acknowledgement of receipt. The consumer will then be reimbursed for any sums paid by him/her at the time of ordering. This clause is not intended to apply if the delay in delivery is due to the customer's fault or to force majeure beyond the publisher's control.

In such a case, the customer undertakes not to take any legal action against the site and its publisher, and waives the right to invoke the cancellation of the sale provided for in the present article.

d) Trade-in

In accordance with current legislation, the AGEC law (Loi Anti-Gaspillage pour une Economie Circulaire) imposes the general principle of free return of all furniture.

Consumers must expressly request this when ordering, and it will be done within the limits of the quantity and type of product sold or the products it replaces.

In order to exercise this right, all they have to do is contact FRANCE DECO, indicating their wish to take back and specifying the type, quantity and weight of the furniture to be taken back by e-mail.

Return of used products will be subject to packaging by the consumer, and will take place at the point of delivery or at a local collection point only if the product weighs less than 25kg.

You can find the nearest drop-off points by clicking here:https://espace-services.eco-mobilier.fr/localiser-un-point-de-collecte

The distributor may refuse to take back used product which, as a result of contamination or mishandling, presents a risk to the health and safety of the personnel responsible for taking it back, which cannot be prevented by conventional personal protective equipment or by the standard means of packaging made available by producers or their eco-organization in application of article R. 541-165.

8. Warranty for products purchased on this site

In the event of a defect in a product purchased on the present site, customers have a period of two years from the date of discovery of the defect to request reimbursement or repair, in accordance with the provisions of the French Civil Code concerning the legal guarantee against hidden defects, and, in application of article L211-5 of the French Consumer Code, they will have a period of two years from the date of receipt of said product to request exchange or repair, in the event that the goods delivered do not conform, in the sense given to this word by the aforementioned article. In order to exercise one of these rights, they should contact the publisher's customer service department.

As a latent defect is a defect in a product which, under normal conditions of use, renders it unfit for the purpose for which it was intended, and the obligation of conformity is understood to mean the delivery of the product as contractually agreed, the publisher of this site is not responsible for the misuse of products, normal wear and tear, poor maintenance, failure to follow the instructions for use, accidental damage or damage resulting from abnormal use of the products.

9. Personal space

a) Creating your personal space

The creation of a personal space is an essential prerequisite to any order placed by an Internet user on the present site. To this end, the member will be asked to provide a certain amount of personal information. The member undertakes to provide accurate information, failing which the contract may be terminated at the initiative of the publisher and the customer account deleted.
Certain information will be deemed essential for the conclusion of the contract, and its collection will be indispensable for the creation of the personal space and the validation of the conclusion of the contract. A member's refusal to provide such information will prevent the creation of the personal space and, incidentally, the validation of the order.

b) Operation

This space allows the customer or member to consult all their orders placed on the site, and also allows them, where applicable, to track the delivery of goods purchased.

Should the data contained in the personal space section disappear as a result of a fortuitous event, technical breakdown or force majeure, the publisher of the present site cannot be held responsible, as this information is for information purposes only. However, the publisher undertakes to keep securely all contractual elements whose retention is required by the law or regulations in force.

The editor reserves the exclusive right to delete the account of any member who has contravened the present terms and conditions (in particular, but without this example being exhaustive, where the member has knowingly provided incorrect information when registering and setting up his personal space) or any account which has been inactive for at least one year. Such deletion shall not constitute a loss for the excluded member, who shall not be entitled to claim any compensation as a result.

This exclusion is not exclusive of the possibility for the publisher to take legal action against the member, when the facts justify it.

c) Password

When creating a personal account, the user is asked to choose a password. This password guarantees the confidentiality of the information contained in the "my account" section, and the user is therefore prohibited from transmitting or communicating it to a third party. Failing this, the site cannot be held responsible for unauthorized access to a member's account.

10. Customer contributions

Customers may contribute to the content of the site by posting comments on products purchased on the site.

Contributions must be made in French and may be subject to validation by the editor or his team of moderators.

Contributors are informed that the site editor may choose to publish the contribution in question on the site's newsletters and on the sites of all its partners, on condition that the editor cites the pseudonym of the author of the contribution. The author hereby waives his or her rights to the content of the contributions, in favor of the site editor, for any distribution or use, even commercial, on the Internet, this, of course, always respecting the author's paternity.

11. Information relating to the French Data Protection Act of January 6, 1978

a) General - Purpose - Duration

Internet users are free to provide personal information about themselves. Providing personal information is not essential for browsing the site. On the other hand, registration on the present site implies the collection, by the editor, of a certain amount of personal information concerning Internet users. Internet users who do not wish to provide the information required to create a personal space will not be able to place an order on the present site.

The data collected is necessary for the proper administration of the services offered on the present site and for the fulfillment of the publisher's contractual obligations. This data is kept by the publisher in this sole capacity, and the publisher undertakes not to use it in any other context, nor to pass it on to third parties, except with the express agreement of users or in cases provided for by law.

The contact details of all users registered on the present site are saved for a maximum period of one year from the deletion of the personal space, a reasonable period necessary for the proper administration of the site and normal use of the data. This data is stored under secure conditions, using current technology, in compliance with the provisions of the French Data Protection Act of January 6, 1978.

b) Right of access, rectification and opposition

In accordance with the latter, they have the right to oppose, question, access and rectify the data they have provided. To do so, all they have to do is send a request to the editor of the present site, at the following e-mail address Through our form by clicking here or by post to the address of the publisher's head office mentioned at the top of these terms and conditions.
The personal data collected is subject to computer processing and is reserved exclusively for the site editor.
The data controller is mr Stéphane MOREAU.
The personal data collected is not transferred abroad.

Cnil registration number :

c) IP address

In addition, the editor reserves the right to collect the public IP (Internet Protocol) address of all Internet users. This IP address will be collected anonymously, will be kept for the same length of time as personal information and will only be used to enable proper administration of the services offered on this site. An IP address is a series of digits separated by dots that uniquely identifies a computer on the Internet.

The publisher will be obliged to disclose all personal data relating to an Internet user to the police (by judicial requisition) or to any other person (by court order). The IP address of any computer may be matched with the actual identity of the subscriber held by the ISP (Internet Service Provider).

12. Notice concerning the collection of cookies

a) General - Purpose - Duration

In order to enable all Internet users to optimize their browsing on the present site, and to improve the operation of the various interfaces and applications, the publisher may install a cookie on the user's computer. This cookie stores information relating to site navigation (date, page, time), as well as any data entered by users during their visit (searches, login, email, password). These cookies are stored on the user's computer for a variable period of up to one month, and may be read and used by the publisher during the user's subsequent visit to this site.

b) Right to set the cookie

Users can block, modify the retention period, or delete this cookie via their browser interface (generally: tools or options / privacy or confidentiality). In this case, browsing on this site will not be optimized. If the systematic deactivation of cookies on the Internet user's browser prevents him/her from using certain services or functionalities provided by the editor, this malfunction shall in no way constitute damage for the member, who shall not be entitled to claim any compensation as a result.

c) IP address

Internet users can also delete any cookies already present on their computer, by going to the appropriate menu in their browser (generally, Tools or Options / Privacy or Confidentiality). Such action has no effect on their browsing on the present site, but causes users to lose all the benefits provided by the cookie. In this case, they will have to re-enter all their personal information.

13. Waiver of the publisher's liability in connection with the performance of this contract

In the event of impossibility of access to the site, due to technical problems or of any other nature, the customer will not be entitled to claim any damages or compensation.

The publisher cannot be held responsible for the non-performance or improper performance of the contract that may be directly or indirectly attributable to the customer or to force majeure, as defined by French law.

The unavailability of one or more products, even for a prolonged period and without any time limit, cannot constitute a prejudice for Internet users and cannot in any way give rise to the awarding of damages by the site or its publisher.

The visual representations of the products published on the present site are guaranteed by the publisher to be perfectly faithful to reality, in order to satisfy his obligation of perfect information. However, given the current state of the art, the rendering of these representations, particularly in terms of color or shape, may vary considerably from one computer workstation to another, or may differ from reality depending on the quality of graphic accessories and the screen or display resolution. The publisher cannot be held responsible for these variations and differences under any circumstances.

The hypertext links present on the present site may lead to other Internet sites, and the publisher of the present site cannot be held responsible if the content of these sites contravenes current legislation. Likewise, the publisher of the present site cannot be held liable if the user's visit to one of these sites causes prejudice.

14. Intellectual property rights relating to the elements published on the present site

All the elements making up this site belong to the publisher and are therefore protected by intellectual property legislation.

Internet users therefore acknowledge that, in the absence of authorization, any total or partial copy, distribution or use of one or more of these elements, even if modified, may give rise to legal proceedings against them by the publisher or its assignees.

This protection will cover all the site's textual and graphic content, as well as its structure, name and graphic charter.

15. Modification of general terms and conditions

These terms and conditions may be modified at any time by the site editor or its representative. The general terms and conditions of sale applicable to the user are those in force on the day of the order. The publisher undertakes, of course, to keep all its previous terms and conditions and to send them to any user who requests them.

16. Applicable law and jurisdiction

These terms and conditions are subject to French law and the exclusive jurisdiction of the French courts. The language of the contract is French.

17. Amicable settlement of disputes

Except in the case of public policy provisions, any disputes that may arise in connection with the execution of the present general terms and conditions may, prior to any legal action, be submitted to the site editor for amicable settlement. It is expressly reminded that requests for amicable settlement do not suspend the time limits for bringing legal action.

18. Divisibility

Should any clause of these terms and conditions be declared null and void by a court decision, such nullity shall not entail the nullity of all other clauses, which shall continue to have effect.

19. No waiver

The Publisher's temporary or permanent refusal to invoke one or more clauses of these General Terms and Conditions shall in no way imply a waiver of its right to invoke the remainder of the General Terms and Conditions.

20. Site evaluation

By ticking the box entitled "I accept the general terms and conditions of sale" when placing an order, the Consumer concerned expresses his/her specific, free and informed consent by which he/she accepts that personal data concerning him/her may be used by the third party Avis Vérifiés for the purpose of collecting his/her opinion following his/her order. Avis-Verifies will use the Consumers' Personal Data solely within the framework of its Solution and for the sole purposes thereof. Avis-Verifies formally refrains from communicating to anyone any personal or nominative information enabling the Consumer to be identified or infringing upon his/her privacy. The Consumer has the right to oppose the distribution of this information to Avis Vérifiés Through our form by clicking here

21. Mediation

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has set up a consumer mediation system. The chosen mediation body is: SAS CNPM - MÉDIATION - CONSOMMATION. In the event of a dispute, the consumer may file a claim on the website : http://cnpm-mediation-consommation.euOr by post by writing toCNPM - MÉDIATION - CONSOMMATION27 avenue de la Libération - 42400 SAINT-CHAMOND